AI Chatbot ‘Gold Rush’ Generates New Workplace Legal Pitfalls

Companies are increasingly looking to use artificial intelligence-powered chatbots like OpenAI’s ChatGPT in their operations despite concerns of bias, confidentiality breaches, and a murky regulatory landscape.

Human resources departments in particular are exploring chatbots for use in drafting job descriptions, performance reviews, or as employee self-service tools. At the same time, some companies are limiting or outright banning their employees from using such tools.

Interest in large language models (LLMs), like ChatGPT, has accelerated since OpenAI made the tool publicly accessible in November. The company released GPT-4 on March 14, which drastically improves upon the chatbot’s accuracy and fixes other ...